Sometime in 2014-2015, a CEO of one of the Kenyan banks became the talk of town within the banking community due to the kind of hirings he was making. Like many others, his new Head of IT was a Havard alumni whom he was paying top dollar. People didn't understand why,

A mom calls the call center of one of the largest banks in Europe. While she is getting support from the Call Center, her 5 year old son drops a glass of milk from the kitchen table. She quickly hangs up to attend to her son. After cleaning the broken glass, she
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